As an Australian-based bookmaker, Luxbet has the distinct advantage of always knowing what its customer base wants and needs from their online bookmaker. The website was first introduced in 2008 by the Australian-based gaming conglomerate Tabcorp Holdings. The site is operated and regulated under licensing provided by the government of the Northern Territory. As one of the newer entrants into the iGaming market, Luxbet still places a great deal of emphasis on customer retention and drawing new customers. It’s worth noting that the company also holds licensing with the U.K. Gambling Commission and the Isle of Man Gambling Supervisor in order to be able to provide services to punters in Europe and other parts of the world.
After hitting the website’s official landing page, it becomes quite apparent that the overall site is not quite as attractive as some of the other sites used by Australian punters. Even without all the bells and whistles, the site is still highly functional and fairly easy to navigate when going from one section to the next. They offer wagering opportunities on sports and horse races from all over the world with a decided bias towards events being held down under. The bonus menu is somewhat limited, but fairly competitive as far as value is concerned. Luxbet might not be the biggest or the best, but they are reliable and offer reasonable fare.
It’s not surprising to see an Australian-based bookmaker putting a lot of emphasis promoting wagering opportunities on the country’s favorite sports, which include cricket, rugby, basketball and the Australian Rules Football League. With that said, they still provide plenty of access for sports punters to wager on sports from many other countries and regions, including the U.K., India, Spain, and the U.S. In fact, Luxbet does a good job promoting betting opportunities on Premiere League Soccer in the U.K., and the NFL, NBA, NHL, WNBA, MLB and major college sports from the U.S.. Punters have the opportunity to make single wagers, large multi-event bets (parlays), future book odds bets and proposition bets on major sports events.
Luxbet’s race book really shines because they offer wagering opportunities on hundreds of races from dozens of racing venues on a daily basis. Not only does this access include races from major tracks in Australia (Caulfield, Flemington, Rosehill, etc.) and North America (Belmont, Santa Anita, Churchill Downs, etc.), but also from most of the smaller Australian racing venues as well as from major racetracks in England, Germany, Ireland, France, Japan and Hong Kong. The racing action is available pretty much 24/7 with most of the same betting options being offered by each of the available racetracks. It’s nice to see the fixed odds betting has competitive odds and the payout limitations across most exotics are reasonable and fair. For punters who enjoy wagering on harness and greyhound races, there are plenty of opportunities to wager on those options as well.
Bonuses and Promotions
As a visitor to the website, it’s difficult to find information about the site’s welcome offer and betting promotions. It’s only after a customer signs up with the Luxbet site that they gain access to most of this information. One reason they might be taking this approach is because they don’t offer much in the way of betting promotions. From time to time, they do post value-added promotions for both the sports and race books, but they don’t seem to do a very good job of promoting these offers.
While Luxbet’s welcome aboard free bet offer is far from the best among Australian bookmakers, the offer does provide a little more for less as it relates to being a first deposit offer. For an initial deposit of $50, punters receive 300% or $150 in bonus bets. The bonus bet amount is placed in a special wagering account within hours of the first deposit being processed. Once the amount has been issued to the punter, the punter has 30 days to use their bonus bets and fulfill the offer’s rollover requirement. Wagers must be placed in increments of at least $10 on eligible markets. That usually means popular sports, limited to straight bets and small-multi-wagers. Any winnings derived from bonus bets are returned to the punter, less the original stake amount. In order for these winnings to become eligible for withdrawal, punters must wager their bonus bet winnings at least 1X on an event that carries posted odds of +1.50 or more.
Without going into great detail, the menu of betting related promotions is usually pretty thin. The site compensates for this by offering some of its better promotions to its most loyal punters via email. Most of the promos posted on the website are targeted towards horse racing and giving its punters extra value or protection against bad beats.
Mobile device users will be happy to know Luxbet does offer a viable mobile betting platform. It is available for Android and Apple device users through links provided on the website’s home landing page. The mobile app looks much like the website and offers many of the same betting options. It’s worth noting the mobile app does a great job of notifying punters when the next sports events are approaching or horse races are on the jump. For punters who rely on other mobile platforms, access to the mobile site is still available through the use of a standard web browser.
The available banking options are small, but select. They include BPay, Skrill, Visa, MasterCard, POLi and bank transfer. Upon making a withdrawal request, punters will need to wait through a pending of 48-72 hours, plus present documentation to be used to verify their age, residence and identification.
Customer service is one area where Luxbet could make improvements. Several attempts had to be made to get answers to a wagering question and the reviewer didn’t come away feeling the answer was adequate. Customer service representatives are available 24/7 via mail, email and phone. The live chat function is only in operation during daytime hours, heading into the early evening.